Do I need to setup an appointment? Do you take
We believe that finding and renting the perfect apartment at Forest
Lake at Oyster Point should be easy – and because of that, no
appointment is necessary to tour our apartment community. However,
we encourage you to call ahead and schedule an appointment so we
can assist you as soon as you arrive. If you do decide to stop by
without an appointment, please arrive no later than one hour prior
to closing if you would like to tour the property. Everyone
over 18 must have a valid photo ID to tour the property.
Why do your prices have ranges? Why do your prices change
Our pricing incorporates many different elements including the
amenities specific to each apartment, the desired move-in date,
desired lease term and recent demand and supply statistics. The
pricing range you see depends on the lease term you choose. In
general, the longer the lease term, the lower the price, although
there can be specific exceptions. There are many factors that go
into pricing. Most importantly, we consider the quality of the
competing communities including age, size of apartments, quantity
and quality of apartment features and community amenities and the
quality of service provided. We monitor our competitor’s pricing
and are confident we offer a fair price given all of these
differences. When you stop by for a tour we can provide you with
price quotes on specific apartments based on these factors.
If you have specific questions, please do not hesitate
to ask your Leasing Consultant. We work very hard to be fair to
everyone given all of these different influences.
What is the application fee and is it
The application fee is $35 per person. The $35 application
fee is non-refundable.
Can I complete an application online? Where is the
online lease form?
Yes, you can complete an application online! You will find
the “apply online” tab on our website, at the top of the page
between the “residents” and “contact” tabs.
What utilities are residents responsible for?
Residents are responsible for electric and water/refuse
service. Electric service must be set up through Dominion
Virginia Power Company prior to move-in. The water/refuse
service is a monthly fee billed separate from your rent.
Am I required to have Renter’s Insurance?
Do you offer furnished apartments?
For the benefit and protection of all residents, there is financial
responsibility requirement in which you must have insurance
protection during the term of your lease agreement. As such,
you must provide evidence of personal liability insurance with
limits of liability in an amount not less than $100,000 per
occurrence. To assist you in meeting this requirement, we
have a program with an independent insurance carrier from which you
can choose to obtain renter’s insurance. Through this
program, all our residents are pre-approved for ePremium Plan
renter’s insurance which offers high-quality, low-cost coverage
with products that are designed specifically for residents of
professionally-managed apartment communities. To sign-up for a
policy with ePremium you can go online at
utilize the link on our home page. You can satisfy your
financial responsibility requirement and obtain renter’s insurance
through this program, or you may choose to secure coverage on your
We’ve formed relationships with several furniture rental companies
that can make your new apartment home feel like, well home. For
more details, please contact the leasing office.
What school district are you in? What are the
We are in the Newport News Public School District. The
schools are Hidenwood Elementary School, Hines Middle School, and
Warwick High School.
Lease and Community Questions
Is my security deposit totally refundable?
Yes, provided the lease agreement has been fulfilled and the
apartment is left clean and free of any damages. A 60 day, paid,
written notice is also required before move-out. Any final
balances due are deducted from the security deposit before being
When is my rent payment due?
Rent is always due on the first of the month.
What day of the month am I liable for a late
Rent is always due on the first and a 10% late charge is assessed
on the 3rd
(third) of the month. All payments must
be received no later than the close of business on the
to avoid late charges. Additionally, a 10%
late charge is assessed on any balance carried over
Will you accept electronic payments from my
Rent is accepted by credit card, debit card, personal check,
cashier's check or money order. In order to make an
electronic payment you must enroll in our online services.
You will need your resident code in order to do this. Any of
the office or leasing staff can assist you with obtaining your
code. Once enrolled, you may schedule a monthly recurring
payment to be deducted from your checking account or charged to
your credit card or debit card.
Is there a place where I can pay my rent after office
The fastest and most convenient way to pay your rent is
electronically through our online system. We do have a rent
drop by the front door of the office where residents can leave a
personal check, cashier's check or money order. We do not
under any circumstances accept cash.
Who do I write the rent checks out to?
You can make checks, money orders and cashier’s checks payable
Forest Lake at Oyster Point Apartments. We do not under any
circumstances accept cash.
What kind of pets do you allow? How many pets may I
Cats and dogs are allowed. We do have a few restricted breeds
which include Rottweiler, Dobermans, Chows, Pit Bulls, Akitas,
and German Shepherds. These breeds or any mixture of are not
allowed. You may have up to (2) pets per apartment.
Are there any deposits, special fees, or monthly charges to
have a pet? What are rules regarding pets?
A $300 non-refundable fee is required. There is also a
monthly pet rent of $35/dog and 25/cat. Pet owners are
required to pick up after their pets. To maintain the look and
safety of the community, residents who do not pick up after their
pets can and will be charged a $50.00 fee. Pets must be on a
leash at all times and cannot be left outside on patios or
If I get a job transfer, can I break the
Yes, if the lease buy-out fee has been paid. The 60 day paid
written notice is still required as well. If you need to
break your lease for any reason please come in and meet with the
Manager to get a total of all the fees required in writing.
How can I refer a friend?
If Forest Lake at Oyster Point is just your style, chances are your
friends will feel just as at home here as you do. Simply have your
friend mention you referred them on their first visit to Forest
Lake at Oyster Point. You may also call, email or drop by
your the leasing office to recommend a friend or learn more about
Forest Lake at Oyster Point resident rewards program.
If something needs to be repaired in my apartment, how do I
You may call the office, send an e-mail, or leave a message with
the answering service. You may also submit work orders online
if you are enrolled in our online services. You will need
your resident code in order to do this. Any of the office or
leasing staff can assist you with obtaining your code.
There is a person who might be staying with me for a while,
is that permitted by the lease?
Yes, if someone is temporarily staying with you for 14 days or less
just let the office know. If someone is permanently staying with
you, they need to fill out an application and go through the
I have a motorcycle, where can I park it?
Motorcycles may be parked in any regular parking space. They cannot
be parked on patios, on sidewalks, breezeways, or common areas.
I will be moving out. What do I need to
Forest Lake at Oyster Point requires a 60 day written notice, which
you are responsible through, prior to move-out. This is
required regardless if the lease is ending or you are breaking your
lease early. If you need to move-out at the end of your lease
term, please remember to come in 60 days prior to the lease
expiring to provide your written notice.
My children live with me in the summer; do I need to notify
your office when they arrive?
Yes, it is always a good idea to let the office staffs know of any
guests that will be here for extended visits.
Do you have cable services?
Yes, we are partners with Verizon Fios and can assist you with
getting your cable, internet, and phone services set up at the time
you complete the application. Please see a leasing consultant
for more details.
Do you allow satellite dishes?
We do allow satellite dishes with prior approval from Forest Lake
at Oyster Point management. There are a few requirements and
guidelines for installing the equipment. If you are
interested in getting satellite cable service please stop by the
leasing office for more specific requirements for your building and
location prior to installation.
Can I grill on property?
Newport News City Fire Code states: “It shall be unlawful and a
misdemeanor offense for any person to operate any charcoal,
electric or gas grill, or any other electric or open flame device,
on combustible balconies, or within ten (15) feet of combustible
All grills must be placed and used a
minimum of 15 feet away from any building or wooden structure.
I’m locked out of my apartment. What do I
If you are locked out during business hours, you can come to the
office to be let back in your apartment. If you are locked
out after hours you can call emergency maintenance to let you back
in. Please note, there is a $50.00 charge for afterhours
lockouts due at the time of service payable by check, cashier’s
check, or money order. No cash is accepted. We will
need to verify that you are on the lease with a photo ID or by
verifying personal information in the file.
I’ve lost my apartment and/or mailbox keys. What do I
do? What if I want my locks changed?
If you lose your key during business hours, you can come to the
office to be let back in your apartment. If you lose your key
after hours you can call emergency maintenance to let you back
in. Please note, there is a $50.00 charge for afterhour’s
lockouts due at the time of service payable by check, cashier’s
check, or money order. No cash is accepted. There
is also a $10.00 charge to purchase a new key. If you would like
the locks completely changed out there is a $50.00 lock change
charge for new keys and lock installation which due before the work
is completed. We will need to verify that you are on the
lease with a photo ID or by verifying personal information in the